Orders are delivered by our own couriers, directly from our boutiques. No intermediary handles your parcel.
Delivery zones
We deliver within defined zones around our boutiques in Siem Reap, Phnom Penh and Kampot. [Exact zones, fees and any free delivery threshold to be confirmed.] If your address falls outside these zones, contact us before ordering and we will look for a solution together.
Hotel delivery
We deliver to hotels within our zones. Indicate the hotel name, your room number if known, and your check out date in the delivery instructions field at checkout. We coordinate with the reception desk when needed.
Delivery times
[Standard delivery times per city to be confirmed, for example same day or next day depending on the time of order.] Our team contacts you if a delay is expected.
Payment on delivery
Cash on delivery is available within our delivery zones. Please prepare the exact amount where possible; our couriers carry limited change.
Returns and claims
Our products are foodstuffs and cannot be returned once opened, for hygiene and food safety reasons. If a product arrives damaged, incorrect or non compliant, contact us within 48 hours of delivery with photographs at contact@deruazimportexport.com. We will replace it or refund it, at your choice.
Contact
For any question about a delivery in progress: +855 10 597 575 or contact@deruazimportexport.com.